Your privacy is our priority. This document clearly explains how a66 cool collects, uses, stores, and protects the personal information of every member on our platform.
a66 cool Privacy Commitment: We have never and will never sell, rent or share your personal information with any third party for marketing purposes without your explicit consent. Privacy is not just a policy — it is our core value.
A66 cool understands that your trust is the most valuable asset we safeguard. As a sports betting and Live Casino platform serving members in Malaysia, we take data protection responsibilities extremely seriously.
This Privacy Policy explains in detail how a66cool.app collects, processes, stores, and protects your personal information when you use our platform, whether through the website or mobile app. It also outlines your rights regarding that personal information and how to exercise those rights.
By registering an account with a66 cool or using our services, you agree to the collection and use of information as described in this policy. If you disagree with any part of this policy, please contact us before continuing to use the platform.
This Privacy Policy applies to all services provided under the a66 cool brand, including the main website, mobile app, live chat support, and all our official communication channels.
A66 cool only collects information that is genuinely necessary to provide you with a safe, transparent, and efficient service. Below are the categories of information we collect:
When you register an account, we collect basic information such as your full name, identification card or passport number, date of birth, email address, mobile number, and preferred username. This information is required to verify your identity and confirm that you meet the minimum age requirement of 18 years.
To process deposits and withdrawals, we collect your bank account or e-wallet information such as your bank account number, bank name, and the mobile number registered to your e-wallet. Credit or debit card details are not stored on our servers — all card transactions are processed directly by trusted and authorised payment providers.
As part of our compliance requirements, we may request identity verification documents such as a copy of your identification card, a recent bank statement, or proof of address. These documents are stored with full encryption and accessed only by our authorised compliance team.
We automatically collect technical data when you use our platform, including IP address, device type, operating system, web browser, pages visited, session duration and general wagering patterns. This data is used solely to improve the user experience and detect suspicious activity.
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity | Name, IC, date of birth | Account verification & KYC |
| Contact | Email, phone number | Communication & security |
| Finance | Bank account number, e-wallet | Deposit & Withdrawal |
| Technical | IP address, device type | Security & anti-fraud |
| Usage | Betting history, login sessions | Service improvement |
Every piece of information we collect has a clear and legitimate purpose. a66 cool does not use your data for purposes unrelated to the provision of our betting services. Below is a full breakdown of how your data is used:
Important: a66 cool never uses your personal data to make automated decisions that negatively affect your rights as a member without manual review by our team.
Your data security is an absolute priority at a66 cool. We continuously invest in the latest data protection technologies to ensure your information remains safe from cyber threats at all times.
All communications between your device and a66 cool servers are protected by TLS 1.3 protocol with 256-bit SSL encryption. This means every piece of data transmitted — including login credentials, financial details, and personal information — is fully encrypted and unreadable by any unauthorised party.
Sensitive data stored on our servers, including passwords and financial information, is encrypted using AES-256 algorithms. Your password is never stored in its original form — only an irreversible hash value is kept in our system.
A66 cool supports and encourages the use of two-factor authentication for all member accounts. With 2FA enabled, even if someone knows your password, they still cannot access your account without the additional verification code sent to your device.
Our security system operates 24 hours a day, 7 days a week to detect and respond to any suspicious activity. Any login attempt from an unrecognised location or device will trigger a security alert and may require additional verification from you.
A66 cool does not sell, rent, or disclose your personal information to third parties for marketing purposes. However, in certain limited and legitimate situations, we may share information with the following parties:
To process financial transactions, we share the necessary information with authorised payment providers such as FPX processors, e-wallet providers (Touch 'n Go, GrabPay), and banking institutions. These providers are bound by strict confidentiality agreements and receive only the minimum information required to process the transaction.
The a66 cool platform is integrated with world-class casino and sports software providers. Minimum technical information required to deliver the games may be shared with these providers; however, they are not permitted to use such information for any purpose other than providing the contracted services.
We may disclose your personal information if required by law, court order or directive from a competent authority. In such situations, we will endeavour to notify you in advance where permitted by law.
In the event of a merger, acquisition, or sale of company assets, member information may be transferred as part of the business assets. You will be notified in advance and given the option to close your account if you do not agree to the transfer.
A66 cool uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use and their purposes:
You can manage your cookie settings through your web browser at any time. Please note that disabling essential cookies may affect your ability to use certain features of the a66 cool platform.
a66 cool does not use third-party cookies for off-platform advertising. All cookies we use are solely to enhance your experience and security on a66 cool.
As an a66 cool member, you have full rights over your personal information. We respect and facilitate the exercise of these rights without any unnecessary barriers:
To exercise any of the above rights, please contact our support team via live chat within the platform or by email at [email protected]. We will respond and process your request within the timeframe required by applicable law.
A66 cool retains your personal information for as long as your account is active or as long as necessary to provide services to you. Below are our data retention guidelines:
Active account data is retained for as long as your account remains active on the platform. Wagering activity and financial transaction data are retained for a minimum of 5 years to meet applicable compliance and legal requirements.
When your account is closed, we will delete or anonymise your personal information within 90 days, except for information that must be retained for legal compliance purposes. Financial transaction records may be kept for up to 7 years from the transaction date in accordance with applicable financial regulations.
All member data is stored in secure data centres with strict physical and digital access controls. Our servers are protected by a multi-layered security system including firewalls, intrusion detection systems, and continuous security monitoring.
A66 cool reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. When material changes are made:
We recommend reviewing this Privacy Policy page periodically to ensure you stay informed about how we manage your personal information.
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please contact us through the following channels:
Our privacy and compliance team is ready to assist you and ensure every concern you raise is handled with seriousness and professionalism.
We believe every member deserves to know what happens with their data. Here is a summary of your key rights as an a66 cool member.
Request a complete copy of all your stored personal information. Processed within 14 business days.
Correct inaccurate information in your profile at any time through your account settings.
Request the deletion of your data when it is no longer required for legitimate purposes.
Stop receiving marketing communications at any time with a single unsubscribe click.
Export your personal data in a machine-readable format for your own use.
Restrict how we process your data while any dispute or review is in progress.
We don't rely on promises alone. Every security layer below is real, active technology working around the clock to protect your data at all times.
All data transmitted between your device and our platform is encrypted using TLS 1.3 — the same security standard used by global banking institutions.
2FA adds an extra layer of security to your account. Even if your password is compromised, no one can log in without the OTP code sent to your mobile phone.
Our AI system analyses transaction patterns and login activity in real time to detect and block any unauthorised access attempts before they occur.
Our databases are hosted in certified data centres with multi-layered physical access controls, AES-256 encryption and continuous automated backups.
Your KYC documents are processed in an isolated, fully encrypted environment. Only authorised compliance officers with restricted access may review your documents.
You have full control over the types of communications you receive from us. Unsubscribe from marketing, set notification preferences, or opt for complete silence — the choice is yours.
Now you know that your privacy is our priority. Register a free account today and join over 500,000 Malaysian members enjoying safe, transparent and exciting wagering at a66 cool.